We appreciate your business and want you to be satisfied with your purchase.
Diesel Engine Specialists can accept the return or exchange of many unused items in its new, unused and in original condition and packaging with the manufacturer.s tags still attached, for any reason, within 30 days after the receipt of a customer order. Engine parts (Caterpillar, Cummins, Detroit Diesel, Volvo, etc.) must be returned within 15 days after the receipt of your order.
Please examine all orders received, immediately and carefully. We require notification within (5) days after the receipt of items, in order to process a claim.
Product shortages may result from articles being overlooked or discarded with packing material or damage, pilferage or loss in transit. In the event of a shortage or damage, due to the shipping carrier, a claim must be filed directly with the carrier.
Items returned may be subject to a restocking and/or handling fee. Any fees will be dependent on the policies of the manufacturer and/or distributor of the product and the condition of the item being returned. This is determined on a case-by-case basis. All returns are subject to inspection prior to acceptance.
Credit will be issued via the original form of payment.
The customer will be responsible for shipping fees to and from the shipping location unless and error was made by our team. In those instances, Diesel Engine Specialists will provide a return shipping label.
All warranty returns require prior authorization prior to receiving credit or replacement. Diesel Engine Specialists offers no warranty, expressed or implied, for any items displayed on our website. Our responsibility will be to provide a suitable replacement for items eligible for manufacturer.s replacement under manufacturer's warranty. In the event a conflict arises regarding whether an item is covered by a warranty, we will stand by the manufacturer's decision to replace or repair the item.
How to Return / Exchange:
Use the form below to request a returned goods authorization and send your goods to Diesel Engine Specialists, via an insured and traceable method, to the address below (shipping charges are not refundable). Repackage the items carefully to prevent damage during return shipping and include the Return Authorization on the outside of the package.